Moreno's HVAC & Electric

Moreno's HVAC & Electric LLC ("Moreno's HVAC & Electric," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone, submit information through our chat widget, or otherwise interact with us. By using our website or services, you agree to the practices described in this Policy.

1. Business Information

Legal Business Name: Moreno's HVAC & Electric LLC
Business Type: Limited Liability Company / Sole-Proprietorship
Industry: Construction / HVAC & Electrical
EIN: 39-3234515
Address: 243 Gillespie Rd, Madison, Alabama 35758, United States
Email: morenosserviceshvac@gmail.com
Phone: (256) 462-6366

2. Information We Collect

a. Information You Provide

Name, phone number, email address, service address or ZIP code.
Details about the HVAC or electrical service you are requesting.
Messages, photos, or documents you send us through our chat widget, SMS, email, or phone.

b. Information Collected Automatically

Device, browser, IP address, referring URL, pages viewed, and approximate location.
Cookies and similar technologies used by our website and embedded chat widget for functionality and analytics.

3. How We Use Your Information

To respond to inquiries and provide quotes, scheduling, and service.
To dispatch technicians and complete the HVAC or electrical work you request.
To send transactional communications (appointment confirmations, on-the-way alerts, invoices, follow-ups).
To send SMS/text messages where you have opted in (see Section 5).
To improve our website, service quality, and customer experience.
To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed:

Service providers who help us operate the business (e.g., messaging platform LeadConnector/HighLevel, scheduling, payment processing, hosting).
Mobile carriers only as necessary to deliver SMS messages you have consented to receive.
Legal authorities when required by law, subpoena, or to protect our rights, property, or safety.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS / Text Messaging

When you opt in through our website chat widget or by texting us, you agree to receive SMS messages from Moreno's HVAC & Electric LLC related to quotes, appointment scheduling, service updates, and customer support.

Message frequency varies based on your interaction with us.
Message and data rates may apply, as charged by your wireless carrier.
Reply STOP at any time to unsubscribe. Reply HELP for assistance, or contact us at (256) 462-6366 or morenosserviceshvac@gmail.com.
Consent to receive text messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.

6. Cookies and Tracking

We use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, and operate the embedded chat widget. You can disable cookies in your browser, but some site features may not work properly.

7. Data Retention

We retain your information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain processing. To make a request, contact us at morenosserviceshvac@gmail.com.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated Policy.

12. Contact Us

Moreno's HVAC & Electric LLC
243 Gillespie Rd, Madison, Alabama 35758
Phone: (256) 462-6366
Email: morenosserviceshvac@gmail.com