Moreno's HVAC & Electric

Moreno's HVAC & Electric LLC ("Moreno's HVAC & Electric," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone, submit information through our chat widget, or otherwise interact with us. By using our website or services, you agree to the practices described in this Policy.

1. Business Information

Legal Business Name: Moreno's HVAC & Electric LLC
Business Type: Limited Liability Company / Sole-Proprietorship
Industry: Construction / HVAC & Electrical
EIN: 39-3234515
Address: 243 Gillespie Rd, Madison, Alabama 35758, United States
Email: morenosserviceshvac@gmail.com
Phone: (256) 763-7245

2. Information We Collect

a. Information You Provide

Name, phone number, email address, service address or ZIP code.
Details about the HVAC or electrical service you are requesting.
Messages, photos, or documents you send us through our chat widget, SMS, email, or phone.

b. Information Collected Automatically

Device, browser, IP address, referring URL, pages viewed, and approximate location.
Cookies and similar technologies used by our website and embedded chat widget for functionality and analytics.

3. How We Use Your Information

To respond to inquiries and provide quotes, scheduling, and service.
To dispatch technicians and complete the HVAC or electrical work you request.
To send transactional communications (appointment confirmations, on-the-way alerts, invoices, follow-ups).
To send SMS/text messages where you have opted in (see Section 5).
To improve our website, service quality, and customer experience.
To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed:

Service providers who help us operate the business (e.g., messaging platform LeadConnector/HighLevel, scheduling, payment processing, hosting).
Mobile carriers only as necessary to deliver SMS messages you have consented to receive.
Legal authorities when required by law, subpoena, or to protect our rights, property, or safety.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS / Text Messaging

When you opt in through our website chat widget or by texting us, you agree to receive SMS messages from Moreno's HVAC & Electric LLC related to quotes, appointment scheduling, service updates, and customer support.

How You Opt In (Call-to-Action)

You may provide express written consent to receive SMS messages from Moreno's HVAC & Electric LLC through any of the following methods:

Website chat widget: On every page of morenoshvac.localbuildexperts.com, a chat bubble appears in the bottom-right corner. When you tap it and submit your name and mobile phone number into the chat form, you are presented with the following disclosure and your submission acts as your written consent: "By submitting your phone number you agree to receive SMS text messages from Moreno's HVAC & Electric LLC about quotes, appointments, and service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase."
Texting us directly: Sending a text message to (256) 763-7245 from your mobile device constitutes opt-in for replies and ongoing service-related SMS.
Verbal request during a phone call: When you call (256) 763-7245 and verbally request that we text you (for example to send a quote, dispatch ETA, or appointment confirmation), our representative will confirm your mobile number and SMS consent before sending any message.
In-person at the job site: When a technician requests your mobile number on a signed work order or estimate, the form includes an opt-in checkbox for SMS service updates.

Message Types You Will Receive

Quote and pricing follow-ups
Appointment confirmations, reminders, and reschedules
Technician on-the-way / ETA notifications
Invoices, receipts, and payment links
Customer support replies and post-service follow-ups

Sample message: "Moreno's HVAC: Hi John, your technician Luis is on the way and will arrive in approx. 25 min. Reply STOP to opt out, HELP for help."

Message frequency varies based on your interaction with us.
Message and data rates may apply, as charged by your wireless carrier.
Reply STOP at any time to unsubscribe. Reply HELP for assistance, or contact us at (256) 763-7245 or morenosserviceshvac@gmail.com.
Consent to receive text messages is not a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking

We use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, and operate the embedded chat widget. You can disable cookies in your browser, but some site features may not work properly.

7. Data Retention

We retain your information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain processing. To make a request, contact us at morenosserviceshvac@gmail.com.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated Policy.

12. Contact Us

Moreno's HVAC & Electric LLC
243 Gillespie Rd, Madison, Alabama 35758
Phone: (256) 763-7245
Email: morenosserviceshvac@gmail.com